Question 1

Is the platform free to use?

Accepted Answer

Creating an account and listing your assets, accommodations, or services on KonnectWI is free. The standard tier requires zero upfront cost.

As your business operations scale, optional premium subscription tiers (such as the Premium Plan at $104.99 XCD per month) are available to unlock advanced features, expanded listing capacities, and free featured listing credits.

Question 2

Does the free account only allow me to create 5 listings or have 5 listings active?

Accepted Answer

The free plan configuration permits up to 5 active, public listings to be simultaneously live on the marketplace. You can save, adjust, or rotate these listings as needed, but only 5 separate listings can be live at any one time. Expanding beyond this limit — for example, managing an array of 10 vehicle rentals or 12 distinct accommodation units — requires updating to our Premium tier, which expands the active threshold to 20 concurrent listings.

Question 3

Can I list different types of categories under a single provider account?

Accepted Answer

Yes, absolutely. KonnectWI is built to support multi-faceted local entrepreneurs and diversified businesses. Your centralized Provider Dashboard allows you to create and manage entirely different types of listings — such as a beachside apartment, a rental car, and party equipment — all under one profile. You can track bookings, manage separate calendars, and view aggregated earnings seamlessly from a single login.

Question 4

Are there any transaction or commission fees deducted from my listed price?

Accepted Answer

We pride ourselves on complete transparency. No transaction or commission fees are deducted from your listed price. KonnectWI charges a standard marketplace commission fee of 2% on Manual payouts. This small percentage covers secure digital payment processing gateway fees, fraud prevention, and continuous platform marketing to bring you customers. The exact payout breakdown is always visible in your dashboard so you know your exact net payout before requesting a payout.

Question 5

How do payouts work?

Accepted Answer

KonnectWI handles the end-to-end digital payment processing securely. For standard configurations, payment authorization takes place at checkout, but the earnings are officially credited to your provider balance once the booking starts. Depending on your choice of account settings, funds can be disbursed using manually requested payouts, or free bi-weekly Auto-Threshold payouts if you are on a paid plan, directly to your local financial institution.

Question 6

For automatic bi-weekly payouts, do I get the threshold amount or the total revenue for the 2-week period?

Accepted Answer

You receive the total accumulated revenue generated during that two-week cycle, provided your minimum payout threshold limit has been crossed. The threshold configuration exists purely as a safety mechanism to prevent minor or fragmented transactions from triggering repetitive processing. Once that balance gate is successfully met, the full aggregated total from that period is batched and transferred seamlessly.

Question 7

How does KonnectWI handle local tax compliance, such as VAT?

Accepted Answer

As independent business operators and service providers, you are legally responsible for managing, reporting, and filing your own local taxes in Grenada. To make this seamless, KonnectWI allows you to enable VAT collection (if applicable) at checkout. The collected VAT revenue will be remitted to you upon payout.

Question 8

Can I offer custom pricing, such as long-term discounts or seasonal rates?

Accepted Answer

Yes, the platform gives you granular control over your pricing strategy. The Elite plan includes a “Contact to Ask” option that allows you to instantly generate and share secure, custom price payable purchase links directly inside the customer’s chat window. This feature is incredibly useful for capturing the St. George’s University (SGU) market, allowing you to easily negotiate and offer semester-long car or housing rates to students and faculty.

Question 9

Do booking requests auto-approve, or can I review each request first?

Accepted Answer

You retain absolute control — bookings do not automatically approve by default. Every time a customer attempts to book your accommodation, vehicle, or service, the reservation is flagged as a “Pending Request.” You will immediately receive an alert via email and directly inside your Provider Dashboard. This gives you a dedicated window to vet the booking details before making a commitment. During this review phase, you can cross-reference your physical inventory or external calendar to guarantee you aren’t double-booked, or use the in-app chat to request more information from the customer. A financial transaction is only finalized and the booking legally secured after you explicitly review and click “Accept.” If a request does not fit your operational schedule or meet your terms, you can safely decline it without penalty during the review window.

Question 10

Are cancellation rates fixed, or can Service Providers set them?

Accepted Answer

Service Providers retain the flexibility to set their own policies. While KonnectWI provides a clear system baseline for standard cancellations (such as full refunds for verified cancellations initiated 48 hours prior to the event), you have the tools at your disposal to refund any cancellation fee automatically collected as you see fit.

Question 11

How do I manage availability if my asset is booked outside of KonnectWI?

Accepted Answer

Preventing double-bookings is simple. Your Provider Dashboard features an intuitive, real-time availability calendar. If a piece of equipment is rented out off the platform, or if an accommodation is undergoing routine maintenance, you can log into your dashboard and enter the booking information manually for the specific dates or hours, making them unbookable.

Question 12

What options do you have to protect Service Provider assets?

Accepted Answer

Protecting provider capital and property is embedded into the framework through three distinct structural layers: Manual Booking Control: Bookings are never approved automatically. A binding agreement is only established after you thoroughly review and manually accept the request within your dashboard. Custom Security Deposits: You have the definitive right to explicitly mandate specific security deposits, verification needs, or non-refundable protection criteria directly within your terms. Damage Claims: Damage charge requests let you attach key evidence — photos, receipt documents, and detailed reports — to bill customers for payment within a 72-hour timeframe.

Question 13

What is the verification process for customers looking to book my assets or services?

Accepted Answer

Trust and safety are fundamental to our ecosystem. Every user on KonnectWI has the opportunity to request User Verification through the platform, and verified users receive a verification badge. Furthermore, because we allow Manual Booking Acceptance, you have the right to request specific secondary verifications (such as a copy of a valid Grenadian driver’s license for car rentals, or student ID confirmation) through the in-app chat before you officially click “Accept” on a booking request.

Question 14

How are disputes or property damages handled if a customer mishandles my asset?

Accepted Answer

While KonnectWI provides the digital marketplace and payment infrastructure, the actual rental arrangement is a contract between you and the customer. To protect yourself, we strongly advise outlining your security deposit requirements and rules clearly in your listing details. In the rare event of a dispute or damage, KonnectWI’s support team can review platform communication logs and booking histories to help mediate.

Question 15

How can KonnectWI ensure my listings will be found by potential customers?

Accepted Answer

We circumvent unorganized marketplace options by proactively targeting three distinct high-intent customer segments within the Grenadian market: International Leisure & Business Visitors: Travelers seeking reliable transport, short-term tours, and local accommodations. Academic & Temporary Residents: St. George’s University (SGU) students and faculty looking for reliable vehicle leases and long-term student housing near major institutional hubs. Domestic Commercial Markets: Local residents and businesses seeking immediate access to tool rentals, event planners, and specialized local services.

Question 16

Do you have booking integration for external websites?

Accepted Answer

KonnectWI functions as a self-contained, centralized ecosystem. Availability schedules, internal client communications, and active reservation flows are organized directly via your proprietary Provider Dashboard, and the platform provides optimized URLs for both your vendor profile and individual listings. This ensures you can seamlessly integrate booking links into external websites, social media channels, or messaging platforms to funnel clients straight to your Storefront or secure checkout.

Frequently Asked Questions

Getting Started & Pricing

Payouts & Payments

Bookings & Booking Control

Trust, Safety & Asset Protection

Visibility & Growth

Still have questions?